Privacy Statement How We Handle Your Data

Last updated: April 2026

BT Electrics Limited (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Statement explains how we collect, use, store and protect your information when you use our website at btelectricsltd.co.uk or contact us about our services.

1. Who We Are

BT Electrics Limited is the data controller responsible for your personal data.

• Address: 56 Drummond Drive, Stanmore, HA7 3PD
• Email: info@btelectricsltd.co.uk
• Phone: 07973 429 067

2. What Personal Data We Collect

We may collect the following types of personal data:

• Contact information — your name, email address, phone number and postal address
• Enquiry details — information you provide when requesting a quote or contacting us about electrical services
• Technical data — your IP address, browser type, and how you use our website (collected via cookies)
• Communications — records of emails, calls or messages between us

3. How We Collect Your Data

We collect your data when you:

• Fill in the contact or quote request form on our website
• Email or call us directly
• Visit our website (technical/cookie data collected automatically)

4. Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under UK GDPR:

• Contract — to provide a quote or carry out electrical work you have requested
• Legitimate interests — to respond to enquiries and manage our business relationship with you
• Legal obligation — where we are required to retain records by law
• Consent — for any marketing communications, where you have opted in

5. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotations
• Carry out electrical services you have requested
• Send you information about our services where you have consented
• Comply with legal and regulatory obligations
• Improve our website and services

We do not sell, rent or share your personal data with third parties for marketing purposes.

6. Who We Share Your Data With

We may share your data with trusted third parties only where necessary:

• Email and hosting providers — to deliver our communications and run our website securely
• Accountants and legal advisers — where required to fulfil our legal obligations
• Regulatory authorities — if required to do so by law

All third parties are required to keep your data secure and only process it for the purposes we specify.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Enquiry and contact data — up to 2 years from last contact
• Customer and job records — up to 7 years to comply with HMRC requirements
• Website technical data — as set out in our Cookie Policy

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data where we no longer have a lawful basis to hold it
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, commonly used format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at info@btelectricsltd.co.uk or call 07973 429 067. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your experience and analyse site usage. For full details please refer to our Cookie Policy.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption and our hosting is provided by a secure UK-based provider.

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated statement.

12. How to Complain

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would, however, appreciate the opportunity to resolve any concerns directly before you contact the ICO. Please contact us first at info@btelectricsltd.co.uk.